Frequently asked questions

Place your order online and choose pickup at checkout. I'll prepare your order within 1–2 business days, and you'll get an email the moment it's ready, with the pickup address in Clayton, Surrey, BC and simple instructions. Just bring your order confirmation — on your phone is fine.

Yes — I deliver personally across much of the Lower Mainland and Fraser Valley. Delivery is $5.99 nearby (free on orders over $50) and $9.99 further out (free over $75). Enter your address at checkout — if you're in range, you'll see Local delivery as an option with your exact fee before you pay. And when I say personally, I mean it — it'll be me at your door.

Not yet — Canada-wide shipping is coming soon. I'm a one-person operation and I'd rather get shipping right than rush it. In the meantime, local delivery covers much of the Lower Mainland and Fraser Valley. Join the newsletter at the bottom of any page and you'll know the moment shipping is live.

Yes! You'll find me at Lower Mainland farmers markets — it's how Tanuh started, and I still love selling face to face. Follow @tanuh.beauty on Instagram to see where I'll be next.

Every jar and bottle. I make everything myself in small batches in Clayton, Surrey, BC. Cosmetic Notification Forms are filed with Health Canada for every product I sell, and every batch is logged for traceability.

Think of them as two answers to two different skin moods. Rose & Ashwagandha is the nourishing line — for skin that feels dry, dull, or stressed. Neem & Tulsi is the clarifying line — for oily, combination, or breakout-prone skin. If you're not sure, send me a note with how your skin's been feeling and I'll point you to a starting place.

Yes — with any new skincare, not just mine. Apply a small amount to your inner forearm and wait 24–48 hours. If there's no reaction, you're good to go. This matters most for leave-on products like the face oils and creams.

Scrubs and creams are best within 12 months unopened and 6 months after opening. The face oils are anhydrous (water-free) and keep longer — store them away from direct light and heat. Two habits stretch shelf life: keep water out of jars (use the mini spatula or dry fingertips) and close lids tightly.

Some are, some need a conversation with your care provider first. The Neem & Tulsi scrubs contain essential oils (tea tree, eucalyptus, peppermint, lavender) that are often flagged during pregnancy — please check with your provider before using them. Each product page lists warnings in the Care & warnings section, and every label carries the full ingredient list.

If a product isn't working for you within 14 days of pickup or delivery, contact me and we'll make it right — a swap for something better suited to your skin, or a refund. Skincare is personal; I'd rather you end up with the right product than keep the wrong one. See the refund policy for details.

Contact me right away through the contact page with a photo, and I'll replace it — no back-and-forth. Everything is checked before it leaves my hands, but if something slips through, it's on me to fix.