Refund policy

Return and Refund Policy
Last updated: July 10, 2026

14-day satisfaction guarantee

If a product isn't right for you, contact us within 14 days of pickup and we'll make it right — an exchange for a product better suited to your skin, or a refund to your original payment method.

How to start a return

Contact us through the contact page or at info@tanuh.ca with your order number and a short note on what didn't work. We'll reply with next steps within 2 business days.
Conditions

• For hygiene reasons, opened products can be exchanged or refunded only under the 14-day guarantee above; we cannot restock or resell them.
• Products must have been purchased directly from Tanuh (online or at a market).
• Refunds are issued to the original payment method once the return is confirmed. Processing typically takes 5–10 business days depending on your bank.

Damaged or incorrect orders

If anything is damaged or your order is wrong, contact us right away with a photo — we'll replace it at no cost.